1. Home
  2. FAQ
Help Centre

1wim FAQ — All Your Questions Answered

Everything Pakistan players need to know about deposits, withdrawals, Cricket Betting, Casino, Fish Games, account access and more — all in one place.

Account Deposits Withdrawals Betting Casino Bonuses App Responsible Gaming

Browse FAQ by Topic

Jump straight to the category that matches your question

Account

Registration, login, password recovery, profile settings

6 questions
Deposits

PKR deposits, JazzCash, Easypaisa, Raast, bank transfer

5 questions
Withdrawals

How to withdraw, processing times, minimum amounts

5 questions
Sports Betting

Cricket, PSL, T20, in-play markets, odds explained

5 questions
Casino & Games

Slots, Live Casino, Fish Games, Bingo rooms

5 questions
Bonuses

Welcome bonus, reload offers, wagering requirements

4 questions
Mobile App

Download, installation, Android compatibility, updates

4 questions
Responsible Gaming

Deposit limits, self-exclusion, account controls

4 questions

Account Questions

Registration, login, password and profile

Go to the Register page and fill in your name, mobile number, email address and date of birth. Set a strong password and tick the confirmation boxes, then verify your mobile or email via the OTP or link we send you. The whole process takes under two minutes. You must be 18 or older to register — no exceptions.

Yes, completely free. There is no registration fee or monthly subscription on 1wim. You only spend money when you choose to make a PKR deposit. You can browse the Casino lobby, check cricket betting markets and read promotions without depositing a single rupee after signing up.

On the Login page, click "Forgot your password?" and enter your registered mobile number or email address. A reset OTP or link will be sent to you. Follow the steps to set a new password. If you no longer have access to the registered mobile number or email, contact our support team via live chat so they can verify your identity and help you regain access.

No. Each player is allowed only one active account on 1wim. Creating multiple accounts is against our Terms and Conditions and can result in all accounts being suspended and balances forfeited. If you have trouble accessing your existing account, contact support — do not create a new one.

Log in to your account and go to your profile or account settings. From there you can request a change to your contact details. A verification step will be required for security purposes. If you cannot log in because your old mobile number is no longer active, contact our 24/7 support team with your account details and they will assist you after identity verification.

Contact our support team via live chat and request account closure. Before closing, make sure you have withdrawn your remaining PKR balance, as any funds left in a closed account will be handled per our Terms and Conditions. If you are considering closure because of gaming-related concerns, we encourage you to explore the self-exclusion options under Responsible Gaming first.

Deposit Questions

PKR funding, JazzCash, Easypaisa, Raast and bank transfer

1wim supports a range of payment methods popular in Pakistan: JazzCash, Easypaisa, Raast, Bank Transfer and standard debit/credit cards. Mobile wallets like JazzCash and Easypaisa are the fastest option for most players since transfers are near-instant and do not require a bank account. Visit the Deposit page to see all currently available options and their processing times.

Minimum deposit amounts vary by payment method, but 1wim is designed to be accessible for Pakistan players at all budget levels. JazzCash and Easypaisa typically have a low minimum entry point in PKR. Check the Deposit page for exact current minimums per method, as these can be updated from time to time.

JazzCash and Easypaisa deposits are usually credited to your 1wim balance within a few minutes — often instantly. Raast transfers are also fast. Bank transfers may take slightly longer depending on your bank's processing schedule. If your deposit has not appeared after 30 minutes, contact our support team with your transaction reference number and they will look into it straight away.

1wim does not charge a platform fee on deposits. However, your payment provider — such as JazzCash, Easypaisa or your bank — may apply their own standard transaction charges. These are set by your payment provider and are outside our control. Check with your provider if you want to confirm their fee structure before depositing.

Yes. All transactions on 1wim are in PKR. You deposit in rupees, your account balance is shown in rupees, your bets are placed in rupees and your withdrawals are processed in rupees. There is no currency conversion involved, which means no hidden exchange rate losses for Pakistan players.

Withdrawal Questions

Getting your PKR winnings out

Log in to your account, go to the Withdrawal section and select your preferred method — JazzCash, Easypaisa, Raast or Bank Transfer. Enter the amount you want to withdraw in PKR and confirm the request. Make sure your withdrawal details match your registered account information, as mismatches can cause delays.

Withdrawal processing times depend on the method chosen. JazzCash and Easypaisa are typically among the fastest, often processed within a few hours. Bank transfers may take one to three business days depending on your bank. If your withdrawal is taking longer than expected, check that your account verification is complete and contact support with your request reference.

Yes, minimum and maximum withdrawal limits apply and vary by payment method. The withdrawal page inside your account will show you the current limits for each method. If you need to withdraw a large amount that exceeds a single-transaction limit, you may be able to make multiple withdrawal requests — contact support for guidance on larger amounts.

The most common reasons for a delayed or rejected withdrawal are: incomplete account verification, mismatched payment details, an active wagering requirement on a bonus balance, or the withdrawal request falling outside permitted limits. Check your account notifications for any pending verification steps, then contact support if the issue is not clear.

Yes. Identity verification is required before your first withdrawal can be processed. This is a standard security measure to protect your account and ensure funds are sent to the right person. You may be asked to provide a copy of your CNIC or other identity document. Completing verification early — before you need to withdraw — avoids any delays when you are ready to cash out.

Sports Betting Questions

Cricket, PSL, T20, Football and in-play markets

Cricket is the headline sport on 1wim and the most popular among Pakistan players, with coverage of Pakistan Super League (PSL), T20 internationals, Test matches and other domestic competitions. Football is also available, as are Esports markets. Visit the Betting page to see the full current sportsbook offering and upcoming fixtures.

Yes. In-play betting is available on selected matches, particularly cricket. You can place bets while the match is in progress, with odds updating in real time as the game develops. This is especially popular during PSL and international T20 matches. In-play markets are clearly marked on the Betting section of the site and app.

Winnings are calculated based on the odds at the time you placed your bet multiplied by your stake in PKR. For example, if you bet PKR 1,000 at odds of 2.50, your total return if successful would be PKR 2,500 (PKR 1,500 profit plus your PKR 1,000 stake returned). Odds format — decimal, fractional or American — can usually be toggled in the betting interface.

In cricket, if a match is abandoned without a result being reached — including rain interruptions — bets are typically voided and your stake is returned to your account balance in PKR. Specific rules can vary depending on the market type and competition. Full betting rules are available in the Terms and Conditions on the Terms page.

Cash-out availability depends on the specific match and market. Where available, the cash-out option will appear against your open bet in the My Bets section of your account. Early cash-out allows you to lock in a profit or reduce a loss before the final result — particularly useful during close cricket matches or when the situation has changed since you placed your original bet.

Casino & Games Questions

Slots, Live Casino, Fish Games and Bingo

The 1wim Casino includes a wide range of Slots from multiple providers, Live Casino tables with real dealers for games like Baccarat, Roulette and Blackjack, classic table game variants, and specialty games. Fish Games and Bingo are available as separate dedicated sections. Visit Casino, Fish Games and Bingo pages to browse what's currently available.

1wim works with established game providers whose software uses certified Random Number Generators (RNGs) for Slots and digital table games. Live Casino games use real physical equipment — cards, roulette wheels — operated by trained dealers on camera, which many players prefer as the most transparent format. RTP (Return to Player) information for individual Slot games is typically available in the game information panel.

Fish Games are arcade-style shooting games where you aim at fish and sea creatures on screen, using your PKR balance to fire. Different fish have different prize multipliers — larger, rarer fish pay out more. You control your bet size per shot, and winnings are added to your balance in real time as you play. Sessions run continuously and are available around the clock. Visit the Fish Games page to get started.

Head to the Bingo page and choose a room that suits your PKR budget. Each room shows the current ticket price, the prize pool and how soon the next game starts. Buy your ticket and wait for the draw — numbers are called automatically and your card is marked in real time. Multiple rooms run simultaneously so there is almost always a game about to start.

Yes. All 1wim Casino games, Fish Games and Bingo are optimised for mobile. You can play directly in your phone's browser or download the 1wim Android app for an even smoother experience. The app is available from the Download page. Most Pakistan players access 1wim on mobile, so the entire platform is built with smaller screens in mind.

Bonus Questions

Welcome offers, reload bonuses and wagering requirements

New players on 1wim can access a welcome bonus on their first deposit in PKR. The exact offer — match percentage, maximum bonus amount and qualifying deposit — is shown on the promotions section of the site. Offers do change from time to time, especially around PSL season and major cricket events, so it is worth checking the current promotions when you register.

A wagering requirement (also called a playthrough requirement) is the number of times you need to bet your bonus amount before it can be withdrawn as real money. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place PKR 10,000 worth of qualifying bets before that bonus converts to withdrawable cash. Requirements and qualifying games vary per offer — always read the bonus terms carefully.

Yes, most bonuses on 1wim have an expiry period within which you must complete the wagering requirement. The expiry time varies per promotion and is stated in the individual bonus terms. Expired bonuses and any winnings generated from them are typically removed from your account automatically. Log in regularly to check your active bonuses and their remaining time in your account dashboard.

Yes. 1wim regularly runs reload bonuses, cashback offers, free bet promotions and special event offers — particularly around PSL matches, T20 internationals and major casino events. Log in to your account and check the Promotions or Offers section to see what is currently available to you as an existing player. VIP players may also receive personalised offers based on their activity.

Mobile App Questions

Download, installation and Android setup

The 1wim app is available for Android devices. Visit the Download page on your phone's browser, tap the download button and follow the installation instructions. Since the app is not distributed through the Google Play Store, you will need to allow installation from unknown sources in your Android settings — the Download page includes step-by-step guidance on how to do this.

Yes, as long as you download it directly from the official 1wim Download page. Do not download APK files from third-party sites or unofficial sources, as these may be modified versions that could compromise your device security. The official 1wim app is the only version we support and update.

The 1wim app supports Android 6.0 and above, which covers the vast majority of smartphones currently in use across Pakistan. If your phone is running an older version of Android, you can still access all 1wim features through your mobile browser at 1wim.live — the site is fully optimised for mobile use. Check the Download page for the latest system requirements.

When a new version of the 1wim app is available, you will typically see an update prompt when you open the app. You can also visit the Download page at any time to get the latest APK and install it over your existing version — your account data, balance and settings are all stored server-side so nothing is lost during an update.

Responsible Gaming Questions

Limits, self-exclusion and staying in control

Log in and go to your account settings. Under Responsible Gaming or Account Controls, you can set a daily, weekly or monthly deposit limit in PKR. Once set, 1wim will not allow you to deposit more than your chosen limit within that time period. Limits take effect immediately when you lower them, but increases may have a short waiting period to prevent impulsive changes. We encourage all players to set a limit that fits their personal budget.

Yes. A self-exclusion or cooling-off option is available in your account's Responsible Gaming settings. You can choose a break period — for example, 24 hours, one week, one month or longer — during which you will not be able to log in or place bets. Your account and balance remain intact. When the period ends, access is restored automatically. If you need a longer-term exclusion, contact support directly.

If gaming is no longer feeling like entertainment and is affecting your daily life, budget or relationships, act early. Use the self-exclusion tool in your account to take a break, set strict deposit limits, or contact our support team to have your account temporarily suspended. Gaming should always be something you enjoy within your means. Read more practical self-management tips on our Responsible Gaming page.

No. 1wim is strictly for adults aged 18 and above. Age is verified during registration and again at the point of withdrawal. If you share a device with younger family members, we strongly recommend logging out after each session and not saving your password on shared devices. If you become aware of a minor who has accessed an account, contact our support team immediately so the account can be reviewed.

About 1wim — What Pakistan Players Need to Know

A quick overview of the platform before you get started

1wim is an online gaming and sports betting platform built specifically with Pakistan players in mind. Everything on the site — from the currency used for deposits and withdrawals to the sports markets on offer — is geared towards what matters most to players in Pakistan. You deposit and play in PKR, you can fund your account using JazzCash, Easypaisa, Raast or standard bank transfer, and you can follow Cricket, PSL and T20 markets that are relevant to the teams and tournaments you actually care about.

The platform covers four main gaming categories: Sports Betting, Casino, Fish Games and Bingo. The Sports Betting section is headlined by Cricket with coverage of PSL, international T20s, Test matches and domestic competitions. The Casino offers Slots from multiple providers plus a Live Casino section where real dealers run table games like Baccarat and Roulette in real time via video stream. Fish Games are one of the most played categories on the platform — an arcade-style experience that many Pakistan players enjoy for quick sessions between cricket matches. Bingo runs continuously across multiple rooms with different PKR ticket prices to suit different budgets.

Getting Started is Straightforward

Creating your 1wim account takes under two minutes. All you need is a mobile number, an email address and to be 18 or older. Once you are registered and logged in, you can browse everything the platform offers before deciding to deposit. When you are ready to add funds, the Deposit page walks you through each available method with clear instructions for JazzCash, Easypaisa and other options.

The 1wim mobile app for Android makes the experience even more convenient. Once installed, your session stays active so you can jump straight into a live cricket market or a Fish Games session without re-entering your credentials every time. The app loads efficiently even on slower mobile data connections, which matters for players across Pakistan where network speeds can vary.

Your PKR Balance is Always Safe

Your account balance is stored securely server-side. Logging out, changing devices or updating the app does not affect your funds. Withdrawals go back to the same payment method you used to deposit — JazzCash to your JazzCash wallet, bank transfer to your registered bank account, and so on. Before your first withdrawal, complete the identity verification step to avoid delays when you are ready to cash out.

Play Responsibly, Play Within Your Means

1wim is for adult entertainment. We encourage every player to set a PKR deposit limit that fits their personal budget from day one — you can do this from your account settings at any time. If you ever feel that your gaming is becoming less enjoyable and more compulsive, the tools available in your account — deposit limits, session reminders and self-exclusion — are there to help you take back control. More information is available on the Responsible Gaming page. Remember: gaming should always be fun, not a financial strategy.

Quick Tips for New Players
  • Complete identity verification early — it avoids delays when you withdraw
  • Use JazzCash or Easypaisa for the fastest PKR deposits and withdrawals
  • Set a deposit limit in your account settings before you start playing
  • Download the app for one-tap access and live cricket notifications
  • Check the Promotions section after logging in — new offers appear regularly
  • Contact support via live chat if anything is unclear — we are available 24/7

Why Pakistan Players Choose 1wim

Six reasons the platform works well for players in Pakistan

Everything in PKR

Deposit, bet and withdraw entirely in Pakistani Rupees. No currency conversion, no hidden exchange rate losses. Your balance always shows exactly what you have in PKR.

JazzCash & Easypaisa Ready

Pakistan's most used mobile wallets are fully supported. Fund your account in minutes using your JazzCash or Easypaisa wallet without needing a traditional bank account.

PSL & Cricket First

Cricket is the headline sport. PSL, T20 internationals, Test cricket — all covered with competitive odds and live in-play markets during major matches.

Four Game Categories

Sports Betting, Casino, Fish Games and Bingo — all under one account. Switch between a cricket bet and a Fish Games session without logging out or changing platforms.

24/7 Support

Our support team is available around the clock via live chat. Whether it's a deposit question at midnight or a withdrawal query on a Sunday, help is always available.

Fast Android App

The 1wim app is optimised for Pakistani mobile conditions. Light, fast and designed for one-tap access to cricket betting and your favourite games — even on slower data connections.

Still Have a Question?

Can't find the answer you need above? Our team is ready to help right now

Live Chat

The fastest way to get help. Our support team is available 24 hours a day, 7 days a week via live chat inside the app or website. Most queries are resolved within minutes.

Open Live Chat
Email Support

For non-urgent queries, you can reach our team by email. We aim to respond within a few hours. Include your registered mobile number or email in your message so we can locate your account quickly.

[email protected]

Help Pages

Browse our dedicated information pages for detailed guidance on specific topics — from responsible gaming tools to the full terms and conditions that govern your account.

Responsible Gaming Terms & Conditions

Ready to Get Started on 1wim?

Join thousands of Pakistan players on 1wim. Register for free in under two minutes, deposit in PKR via JazzCash or Easypaisa, and get into Cricket Betting, Casino, Fish Games and Bingo straight away.

Register for Free Download the App