Your privacy matters to us. This policy explains exactly what personal data 1wim collects, how we use it, who we share it with, and what rights you have as a registered player on our platform.
The core principles that guide how 1wim handles your personal information
We only collect the personal data that is genuinely needed to operate your account, process PKR transactions and provide support. We do not collect data speculatively or sell it to advertisers or data brokers.
All data transmitted between your device and 1wim is protected by TLS encryption. Sensitive data — including payment details and identity documents — is stored with additional encryption layers and access controls.
You can request access to your data, ask us to correct inaccurate information, or request deletion of your account data at any time by contacting our support team. Your rights are genuine, not just words on a page.
1wim does not sell, rent or trade your personal data to third parties for marketing purposes. Data is only shared with service providers that are essential to the platform's operation, under strict contractual protections.
This Privacy Policy is written in plain Pakistan English so you actually understand what it says. We avoid vague legal language wherever possible. If something is still unclear, our support team is available around the clock to explain.
If we make any material changes to this Privacy Policy, we will notify registered players through their email address or an in-platform notification before the changes take effect. You will always know what is changing and why.
Summary: 1wim collects the minimum personal data needed to run your account and process payments. We do not sell your data. You can request access, corrections or deletion at any time. This policy applies to all users of the 1wim website and mobile application.
1wim ("we", "us", "our", "the Platform") operates the online gaming and sports betting platform available at https://1wim.live and through the 1wim mobile application. The platform provides Casino games, Fish Games, Bingo, and Sports Betting services to players in Pakistan, with all transactions conducted in Pakistani Rupees (PKR).
This Privacy Policy explains how 1wim collects, processes, stores, shares and protects the personal data of registered players and visitors to the platform. By registering an account or using the 1wim platform, you consent to the data practices described in this policy.
If you have any questions about this policy or about how your personal data is handled, you can reach us at any time via [email protected] or through the live chat function in your account dashboard.
The personal data 1wim collects falls into the following categories:
| Data Category | Specific Data Points | Why It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Account registration and identity verification |
| Contact Data | Email address, mobile number, city of residence | Account communication, support, notifications |
| Payment Data | JazzCash / Easypaisa account reference, bank account details, transaction IDs | Processing PKR deposits and withdrawals |
| Account Activity | Login history, bet history, game sessions, deposit and withdrawal records | Account management, responsible gaming, fraud detection |
| Device & Technical Data | IP address, device type, browser version, operating system | Security monitoring, platform optimisation |
| Communications Data | Support chat transcripts, email correspondence | Resolving issues, quality assurance |
We do not collect sensitive personal data such as biometric data, religious beliefs, political opinions or health information unless specifically required for identity verification purposes and only with your explicit consent.
1wim collects your personal data through the following means:
The majority of your data is collected directly from you when you register an account, complete identity verification, make a deposit, request a withdrawal, contact support, or respond to a promotion. You provide this information voluntarily as part of using the platform.
When you visit the 1wim website or use the mobile app, certain technical data is collected automatically. This includes your IP address, the pages you visit, session duration, the device and browser you are using, and your general geographic location based on your IP. This data helps us identify security threats, improve platform performance, and personalise your experience.
When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or another supported payment method, our payment processing partners share transaction confirmation details with us. We receive only what is necessary to verify and record the transaction — we do not receive your full mobile banking credentials or PIN.
To comply with our anti-money laundering and age verification obligations, we may use third-party identity verification services. These services confirm that the identity documents you submit are authentic. The results of these checks are stored on your account record.
1wim uses your personal data for the following legitimate purposes:
We do not use your personal data for automated decision-making that produces significant legal effects on you, unless we notify you separately and provide a means to challenge such decisions.
1wim takes the handling of payment data particularly seriously. All PKR transactions on the platform — whether via JazzCash, Easypaisa, Raast, bank transfer or card — are processed through secure payment gateways. We do not store your full payment credentials on our own servers.
When you make a deposit, the payment provider handles the actual transfer of funds. 1wim receives a transaction confirmation that includes the amount, date and a reference identifier. This reference is stored in your account transaction history so that you can view your deposit and withdrawal records at any time.
If a dispute arises over a transaction, our support team will work with the relevant payment provider to resolve it. You may be asked to provide transaction screenshots or your payment provider's reference number to speed up the investigation.
Important: 1wim will never ask you to share your JazzCash PIN, Easypaisa PIN, internet banking password or card CVV through any channel — not by email, live chat or phone. If anyone claiming to be 1wim asks for these details, treat it as a scam and contact our official support immediately.
The 1wim website and mobile app use cookies and similar tracking technologies to improve your experience and keep the platform running securely.
These are required for the platform to function. They maintain your login session, remember your preferences, and protect the platform from CSRF and other security vulnerabilities. You cannot opt out of essential cookies without losing access to core platform features.
We use analytics tools to understand how players interact with the platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is aggregated and anonymised where possible. It helps us make the platform faster and easier to use.
These cookies help us monitor platform load times and server performance so we can identify and fix technical issues quickly. They do not store any personal information beyond technical identifiers.
You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 1wim platform, including the ability to stay logged in during a session.
1wim does not sell your personal data to any third party. We share data only where it is necessary for the platform to operate, and only under strict conditions:
All third-party service providers who process data on our behalf are contractually bound to handle it securely, use it only for the specified purpose, and not retain it beyond what is necessary.
1wim retains your personal data for as long as your account is active and for a reasonable period thereafter. The retention periods for different data categories are as follows:
When data is no longer needed for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
As a user of the 1wim platform, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:
Request a copy of the personal data we hold about you at any time.
Ask us to correct inaccurate or incomplete data held on your account.
Request deletion of your personal data, subject to legal retention obligations.
Ask us to limit how we use your data in certain circumstances.
Request your data in a structured, machine-readable format for transfer.
Object to processing based on legitimate interests, including direct marketing.
We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request. If a request cannot be fulfilled — for example, because retention is required by law — we will explain the reason clearly.
1wim is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires you to confirm that you are 18 or older, and identity verification checks are in place to support this.
If we become aware that a registered account belongs to a person under the age of 18, that account will be immediately suspended. Any data collected in relation to that account will be deleted, and any deposits will be returned to the payment method used, subject to verification.
If you believe that a minor has registered on 1wim, please contact [email protected] immediately with as much detail as possible so we can investigate and act quickly.
1wim uses a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration:
Despite these measures, no system is completely immune to security threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay and provide information on the steps being taken to address the breach.
1wim may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When changes are made, the "Last Updated" date at the top of this page will be revised.
Where changes are material — meaning they significantly affect how we collect or use your data — we will notify registered players via their registered email address or through an in-platform notification before the new policy takes effect. Minor clarifications or wording updates may be made without a separate notification.
Continued use of the 1wim platform after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact support to request account closure and data deletion.
For any questions, concerns, or formal data rights requests related to this Privacy Policy, please contact the 1wim support team. We are available around the clock and will respond to privacy-related requests as a priority.
When submitting a data rights request, please include your registered email address and a brief description of your request. We may ask you to verify your identity before processing the request to protect your account security.
Your data is safe with us. Register today and enjoy Casino, Cricket Betting, Fish Games and Bingo — all in PKR, with deposits via JazzCash, Easypaisa and Raast.
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